Industry:
Telecommunication/ISP
Category:
Corporate Affairs
Total Position:
1
Job Type:
Full Time/Permanent
Job Location:
Karachi, Lahore, Islamabad
Gender:
Doesn't Matter
Minimum Education:
Bachelors
Career Level:
Senior Manager
Minimum Experience:
7 Years
Work Permit:
Pakistan
Apply By:
Apr 30, 2014
Posted On:
Mar 28, 2014
Job Description
Senior manager receives customer applications and requirements, ensures all required information & documents are available. Develops strong bond with customers, to generate demand and to enhance revenue. Responsible to achieve high level of customer satisfaction, while interfacing with the customer
Major Responsibilities:
Customer Relationship Management
- • Takes full ownership of the per-assigned group of corporate/ SME customers and ensures customers needs are met & satisfied.
- •Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
- •Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
- •Have a good knowledge about customers business and activities in order that suitable sale proposal can be made.
- •Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders.
Manage Business Opportunities:
- •Identify large sales (business opportunity) in potential and successfully conclude deals.
- •Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
- •Closely work with the support groups to ensure customer requirement are met in time.
- •Ensure full customer satisfaction within the rules and regulations of PTCL.
Control activities:
- •Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
- •Ensure compliance with legal and ethical standards
- Undertake performance management
- •Monitor and evaluate reporting employees.
- Any Other Projects Assigned by the Supervisor
Education: Advanced degree in Business / Marketing
Expertise: Extensive experience related in Business & Marketing
Other skills:
- •Team Building & Team Work
- •Negotiation Skills
- •Time and Meeting Management
- •Excellent communication skills
- •Project Management Skills
- •MS Office
No comments:
Post a Comment